Exchange & Return Policy

We take great care in inspecting and packing each order, and hope you love what you receive.
However, please kindly note that once an order has been placed, we do not accept returns.

That said, if you receive an incorrect item or the product arrives with a quality issue, please contact us within 7 days of delivery at
📧 contact@iceselection.com or via WeChat: , and include clear photos as proof.
If verified, we are happy to offer an exchange or repair (if possible).

If you still wish to return your item, customers will be responsible for the return shipping cost.

For sizing issues, we offer a one-time size exchange (subject to availability). In this case, shipping fees will also be covered by the customer.

Please note that sale items are not eligible for return or exchange under any circumstances.

我们非常重视每一件商品的质量与包装，出货前也会进行仔细检查。
请您注意：订单一旦下单，我们不接受任何形式的退货。

但如果您在收到包裹后发现商品存在发错款式或质量问题，请您在签收后的7天内通过以下方式与我们联系，并提供清晰的照片作为凭证：

📧 contact@iceselection.com 或 微信客服

经核实后，我们将为您提供换货或维修服务（如可行）。

如您坚持退货，退货所产生的运费将由买家自行承担。

若您因尺码不合适需要更换，我们提供一次性尺码更换服务（视库存情况而定），此类换货所产生的运费亦需由买家承担。

请注意，折扣商品不接受任何形式的退换货。